Become a Service Designer

Learn fundamental Service Design skills, work on collaborative projects, and transform your career with our industry-recognised course. 

Why learn
Service Design?

Service Designers drive business value by improving inward and outward facing touch points to enhance the overall product or service experience. 

As the demand for Human-Centred experiences continues to increase, companies are looking to Service Designers to create innovative and relevant experiences for its people, partners, products, and processes.


10 weeks 

[location] CBD Campus




Launching soon!

Payment options available


10 weeks 

[location] CBD Campus




Upcoming course dates and fees

Spots filling fast!

Payment options available

Our commitment to you

Forge industry connections

Make valuable industry connections within our tight-knit community of design and tech thought leaders.

Employment guarantee

Our full-time students can expect to receive a job offer within 90 days as part of our Employment Outcomes Program. 

Add to your portfolio

Gain experience applying concepts and solutions across real client briefs and case studies to add to your portfolio.

Gain confidence in Service Design tools and techniques

Connect with like-minded professionals 

Receive support from mentors and career advisors

Learn in a convenient and collaborative campus 

Access exclusive job opportunities via our Alumni Slack Channel

Get an industry-recognised Certificate of Completion

What You Can Expect

We’re your lifelong learning partners and with every course, you can expect to:

Our course material is curated by industry experts to set you up for success. We’ll equip you with the theory and practical skills to design seamless service experiences. Download the syllabus to see what you’ll be learning. 

Put theory into practice

Introduction to
Service Design

Understand users
& key stakeholders

Explore & define the

Problem Space

Learn with real clients & case studies


Create & Communicate
Service Concepts

How do you want to learn?

  • Learn SD fundamentals 
  • Create a compelling set of
    proto-personas, storyboards,
    Service Blueprints and Affinity Maps 
  • Facilitate a usability testing session
  • Collaborate on a real client brief 
  • Expand your portfolio with a personal project 
  • Dedicated career support with our Employment Outcomes Program

  • Learn SD fundamentals 
  • Create a compelling set of
    proto-personas, storyboards, Service Blueprints and Affinity Maps 
  • Experiment with the 'Agile' method 
  • Conduct Resonance Testing & Walkthroughs 
  • Devote your time to a personal project 
  • Present your final work to your class

Designed for on-the-go professionals




Learn anywhere, anytime

10 Weeks, Part-Time

10 Weeks, Full-Time

Forging a new career pathway

Opportunities to upskill outside of work

  • Learn SD Design fundamentals 
  • Create a compelling set of user personas and Affinity Maps 
  • Learn from engaging videos and participate in take-home activities
  • Access unlimited course material for 12 months




Learn from the industry's best

In between classes, meet and greet your mentors and enjoy the chance to get up close and personal with some of the industry's best Service Designers.

Companies they've transformed

Matt Kurowski

David Berigny

Nataniel Krazielburd

Leanne Waddell

Hear from our students

Service Designer @ Australia Post

Shawn C.

“After completing the course, I now have the confidence to put myself forward to employers for Service Design projects. It has helped shape my identity as a Service Designer and has pushed me forward on my journey of starting a new career.”

By studying Service Design, I now have the confidence and tools to identify problems in a more structured manner. The richer the information, the easier it is to meet a person’s needs. 

Service Designer @ AMP

Sarah F.

Companies that have hired our grads

Launch into your future

Whether you’re brand new to the industry or you’re a seasoned Service Designer, get the advice you need to pivot into the career you’ve always wanted.

© 2018 Academy Xi